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Payment Terms

At [www.grindium.com], we prioritize transparency and flexibility in our payment processes to ensure seamless transactions for our global clients. Below are our standard payment terms and options for purchasing forged grinding balls, cast grinding balls, grinding rods, and mine liners.

Accepted Payment Methods

We support the following secure payment methods:

  1. Telegraphic Transfer (T/T)
    • Prepayment: 30%–50% deposit upon order confirmation.
    • Balance Payment: Remaining 50%–70% paid before shipment.
    • Bank Details: Provided in the proforma invoice.
  2. Letter of Credit (L/C)
    • Type: Irrevocable L/C at sight (preferred).
    • Issuing Banks: We accept L/Cs from internationally recognized banks.
    • Documents Required: Bill of Lading, Commercial Invoice, Packing List, Certificate of Origin.
  3. Flexible Payment Plans
    • Long-Term Partners: Tailored installment plans (e.g., 30% upfront, 40% before shipment, 30% post-delivery).
    • Large Orders: Negotiable terms based on order volume and project scope.
  4. Other Options
    • Western Union: For small orders or sample payments.
    • Escrow Services: Available upon request for added security.

Key Payment Conditions

  1. Currency
    • Transactions are processed in USD, EUR, or CNY (other currencies negotiable).
    • Exchange rates are calculated based on the date of the proforma invoice.
  2. Payment Deadlines
    • Deposits must be received within 3–5 business days after order confirmation.
    • Final payments are required before shipment to avoid delays.
  3. Taxes and Fees
    • All bank charges, taxes, or import duties are the responsibility of the buyer.
    • We provide assistance with export documentation to streamline customs clearance.

Security and Compliance

  1. Fraud Prevention
    • All payments must be made directly to our official company bank account.
    • We do not accept payments via unverified third-party platforms.
  2. Documentation
    • A detailed proforma invoice will be issued for payment reference.
    • Order confirmations are binding once the deposit is received.
  3. Data Protection
    • Client payment information is encrypted and stored securely in compliance with GDPR and international financial regulations.

Late Payments and Disputes

  1. Late Payment Penalties
    • A 1.5% monthly interest fee applies to overdue balances after a 15-day grace period.
  2. Dispute Resolution
    • Payment-related disputes must be reported within 7 days of transaction completion.
    • We work collaboratively with clients to resolve issues through mediation or arbitration.

Special Offers

Repeat clients enjoy priority processing and extended payment terms.

Early Payment Discounts

Receive a 1% discount for full payment within 7 days of invoice issuance.

Loyalty Programs

Repeat clients enjoy priority processing and extended payment terms.

FAQs

Q: Can I pay via credit card or PayPal?
A: Currently, we only accept T/T, L/C, and Western Union to ensure compliance with large-scale industrial transactions.

Q: What happens if my payment is delayed?
A: Contact us immediately to discuss solutions. Delays may result in shipment holds or order cancellation.

Q: Are partial payments allowed?
A: Yes, for customized or bulk orders. Terms will be outlined in the sales contract.

Need Assistance?
For tailored payment plans or clarification, contact our finance team:

  • Email: [finance@grindium.com]
  • Phone: [+86 13581577567]
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